BUSINESS SUPPORT

Have questions? We can help.

You’re in good hands. Our support team has you covered.

Interested Merchants:


Merch@tuafinancial.com



Current Merchants:


MerchantSupport@tuafinancial.com

2101 S I-35 Frontage Rd Ste 400, Austin, TX 78741


415, 3332 – 20th Street SW, Calgary, AB T2T 6T9

Common questions

TuaPay Basics

What is TuaPay?

How does it work?

What are our risks?

Is there a cost for this service?

How quickly do I receive payment for an approved loan?

Is there a minimum monthly amount?

How long does it take to get setup?

How will I know if my customer is approved for TuaPay?

Who do I contact for merchant support?

Customer Service

Where can I direct my customers if they have questions?

My customer was declined, what can I tell them?

My customer signed up for TuaPay, what happens next for them?

What is the interest rate and term for my customers?

My Merchant Account

How do I update our company information?

How do I request reporting?

How do I access my merchant agreement or privacy policy?

Returns and Refunds

How do I process returns?

Are customers allowed to complete chargebacks?

Payments

How long does it take to get my money?

Where can I find reporting or transaction details?

How will I receive payment from approved loans?

What if I don’t receive a payment or find a discrepancy?